The Ciara

After you place your order please allow 1-2 business days to process your order. After your order is processed, fulfilled and sent to the shipping carrier you will receive a tracking number through email.

Delivery Times

Free Shipping (3-5 business days)

Priority Mail (2-3 business days)

Priority Mail Express (1 business day)

For Custom Jewelry Orders

2-6 weeks production time + the shipping option the customer selected.

You will automatically receive a shipping confirmation email with tracking information once your order has been processed. Please keep in mind order processing and fulfillment may take 1-2 business days. If you have not received a shipping confirmation email after 2 business days please check your spam folders.

If you have still not found or received your shipping confirmation email after following the steps above please contact our customer support team via the website's live chat located floating on the bottom right corner or email us at info@icedlinks.com

We accepts returns or exchanges within 14 days of the date of delivery. If you would like to make a return or exchange please contact our customer support team via email at info@icedlinks.com or contact us through our website's live chat located floating on the bottom right of our website. Please note returns made without contacting our team will not be processed.

For more information regarding returns or exchanges please checkout

• All major credit & debit cards: Visa, MasterCard, American Express, Discover, etc...

• Pre-paid Debit Cards

• Paypal

• Shop Pay Installments - Pay in 4 equal installments every 2 weeks (no credit needed)

• Sezzle - Pay in 4 equal installments every 2 weeks (no credit needed)

• Afterpay - Pay in 4 equal installments every 2 weeks (no credit needed)

Once you have placed the order we may or may not be able to change or cancel your order depending on if your order has been fulfilled and shipped or not. If you recently placed an order and need to change or update something on your order please contact us immediately via our websites live chat and provide your name and order number to see if we can still change or cancel your order.

***If you input the incorrect shipping address at checkout, Iced Links cannot be held liable to refund or replace your order. Please double check your address before and after submitting your order. If you made a mistake on your shipping address after placing your order please contact us immediately (within 30 minutes) right after placing your order.

If we are unable to answer your question, please visit the contact page and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at support@icedlinks.com, be sure to include your name, order number, and any other important information that will allow us to better serve you.